FAQ's

What is a Tier 1 Provider?

Tier 1 providers offer many benefits. Typically, a Tier 1 provider has SLAs (service-level agreements) which include 99.9 percent uptime guarantees, impressive security, continuous and clean power, and protection from fire, earthquakes, and other disasters. The impressive power of a Tier 1 provider is its backbone. They provide you clear passage while other providers may send you across the bumpy back roads. A Tier 1 provider takes you from the West Coast to the East Coast in one big hop, while others may pass you along to various locations across the United States.

What is the coverage area for Internet service?

The network currently covers a number of areas within Myakka City, and we are rapidly expanding to include other areas. Currently our radio towers are located on SR70 east of SR675 and Verna Bethany Road, each giving an approximate 10 mile radius.

How fast is Wireless Internet service?

Wireless Internet is supplied by 2 bonded T1's and operates at a maximum burst of up to 3 Mb/s up and down. In reality, a raw data burst rate of 2.5 Mb/s is the maximum throughput due to wireless protocol overhead. Distance and cable length will affect maximum transfer rate. For example, if a customer is 5km away from a given tower, a possible up/down transfer rate might be 1-1.5 Mb/s, however if the customer is within 2 km of the tower, he may very well attain full burst rate.

What is the installation process?

Our technicians will mount a small antenna on your roof, and run the antenna cable inside your house. This cable connects to a  transceiver, which is then plugged into your computer via an Ethernet network cable. Other connectivity products can be used depending on your location - from USB module with small window antenna.

What about Satellite Access

Satellite access is now available nationwide. The service is slightly more expensive than traditional broadband. Please call if you require this service, we will have a satellite technician return your call.